Effective Date: October 6, 2026

1. INTRODUCTION AND PURPOSE
Clime-X is a communication and work management platform for corporate environments. We are committed to maintaining a safe, professional, and legally compliant digital environment. This document governs prohibitions, reporting mechanisms, and the handling of platform abuse.

Clime-X is a Private-Scope Electronic System Provider (PSE) operating under a User Generated Content (UGC) model as regulated by Minister of Communication and Informatics Regulation No. 5 of 2020.

2. DEFINITION OF ABUSE
Abuse means any use of Clime-X that violates the laws of the Republic of Indonesia, standards of decency, or the legitimate purpose of the platform.

3. PROHIBITED USE
Users are strictly prohibited from using Clime-X to:
a. Make threats of violence, intimidation, bullying, or take actions that endanger the safety of others;
b. Distribute hate speech, discrimination, or content containing SARA-related material;
c. Commit fraud, extortion, embezzlement, or defamation;
d. Send, store, or distribute pornography, gambling, narcotics, terrorism-related content, or other content prohibited by applicable laws and regulations;
e. Distribute false information / hoaxes that cause harm to others;
f. Attempt to hack, damage systems, or remove / destroy electronic evidence relating to an alleged violation of law.

4. REPORTING MECHANISM
Every User has the right and is encouraged to report suspected abuse:
1. Use the [Report] button available on each message, file, or profile;
2. Select the violation category;
3. Provide a brief chronology (what, when, and where it occurred);
4. The Clime-X system will automatically lock and archive the relevant evidence for examination purposes.

5. REVIEW AND ENFORCEMENT PROCEDURE

5.1 Internal Company Violations
For violations of work ethics, unprofessional communication, or disputes between employees:
- The report is forwarded entirely to the relevant Company Administrator;
- The Company Administrator has full authority to investigate, mediate, and impose internal sanctions (warnings, access restrictions, or removal from company groups);
- Clime-X does not intervene in or store records of such internal decisions.

5.2 Suspected Crimes and Serious Violations
For suspected criminal acts, serious legal violations, or reports involving multiple users:
- The report is handled directly by the Clime-X Trust & Safety Team;
- Actions may include content removal, temporary suspension, permanent account blocking, and data preservation / locking;
- Clime-X will cooperate with law enforcement authorities upon a valid official request.

5.3 Unsubstantiated Reports
- If an investigation finds that a report is unsubstantiated due to an error or misunderstanding, the reporter will not be sanctioned. The reported account will be restored promptly.
- If a report is proven to have been intentionally and maliciously made to defame or harm another person, the reporter may receive sanctions ranging from a warning to account blocking and may be subject to further action under applicable law.

5.4 Right to Appeal
Any user subject to access restrictions or account blocking has the right to appeal through Help Center > Submit an Appeal within 7 (seven) calendar days from notification. Clime-X will issue an appeal decision within a maximum of 14 (fourteen) business days.

6. EVIDENCE MANAGEMENT AND RETENTION
a. When content is reported, the system will apply Evidence Retention (Legal Hold). Such content cannot be deleted, modified, or hidden by anyone, including its creator, until the investigation is completed.
b. Users have the right to delete their own content as long as it has not entered a reported or investigation status.
c. Any attempt to delete or destroy evidence after a report has been submitted may be considered a separate violation and may be reported to the authorities.
d. Report-related data is retained in accordance with the limited-retention principle under Indonesia's Personal Data Protection Law No. 27 of 2022. For suspected criminal acts, data is retained as long as necessary for legal proceedings and in accordance with applicable statutory retention obligations, for a maximum of 5 (five) years, unless a data preservation order is issued by law enforcement authorities or a court.

7. LIMITATION OF RESPONSIBILITY AND LEGAL COOPERATION
a. Clime-X only provides the platform. The content, accuracy, and legal consequences of any content are entirely the responsibility of the User who creates it.
b. Clime-X is not responsible for losses arising from actions of other users beyond Clime-X's control.
c. Clime-X will only provide personal data or electronic evidence to authorized parties based on a valid official request in accordance with Indonesian legal procedures (for example, an Investigator's Order or Court Order).

By using Clime-X, you are deemed to have read, understood, and agreed to this Policy.

Clime-X Team